Privacy Policy

WELCOME TO ApeHollow

Introduction

At ApeHollow, developed by UnknownHeated, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VR game. Please read this policy carefully to understand our practices regarding your information.

By accessing or using ApeHollow, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our game.

Microphone Access

Important Note

We access your device's microphone to enable real-time voice communication during multiplayer gameplay. This feature allows you to talk with other players and enhances your social gaming experience.

Key points about microphone access:

  • Microphone access is optional but required for voice chat functionality
  • Voice data is processed in real-time and not stored on our servers
  • You can disable microphone access at any time in the game settings
  • We do not record or save your voice conversations

Location Information

Important Restriction

We do NOT use your location outside of the app. ApeHollow does not collect, access, or utilize your geographic location data for any purpose.

Our game is designed to respect your privacy:

  • We do not request location permissions from your device
  • No location-based services are integrated into the game
  • Your physical location remains completely private while playing

Data Storage and Usage

Our Commitment

We do not store your personal data or use it against you in any way. Because we do not store your personal data, you cannot request deletion of data we don't have.

What minimal data we collect:

Data Type Purpose Storage Duration
Gameplay Statistics Improve game mechanics and balance 30 days (aggregated)
Account Information Enable multiplayer features While account is active
Device Information Optimize performance and compatibility 30 days (anonymized)
Moderation Data Enforce community guidelines As required by policy

We collect only the minimal information required to provide and improve the game experience. All data is anonymized where possible and never sold or shared with third parties for marketing purposes.

Data Retention & Moderation

We only collect your information if we need to investigate violations of our Terms of Service or Community Guidelines. This is typically in response to reports of inappropriate behavior, cheating, or other policy violations.

Ban Policy

In cases where we need to ban a player for violating our policies, we may retain relevant information to enforce the ban and prevent future violations. This information is kept secure and used solely for moderation purposes.

Key points about our moderation approach:

  • We do not proactively monitor private communications
  • Data is only collected in response to player reports
  • Retained data is minimal and relevant to the violation
  • All moderation decisions are reviewed by human moderators

Data Sharing and Disclosure

Our Promise

We do not share your personal information or use it for any purpose beyond providing and improving ApeHollow. Your data remains private and secure.

The only exceptions to this policy are:

  • When required by law or legal process
  • To protect the rights and safety of our players and UnknownHeated
  • To service providers who assist in game operations under strict confidentiality agreements

Your Rights

While we collect minimal personal data, you still have rights regarding your information:

  • Access: You can request information about what data we have about you
  • Correction: You can update or correct your account information
  • Deletion: You can request deletion of your account and associated data
  • Objection: You can object to certain processing activities

To exercise any of these rights, please contact us at privacy@lmvs-studios.com. We will respond to your request within 30 days.

Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of sensitive data in transit and at rest
  • Regular security audits and vulnerability testing
  • Access controls and authentication mechanisms
  • Secure development practices

While we strive to protect your information, no security measures are 100% foolproof. We encourage you to use strong passwords and enable available security features on your devices.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we do, we will post the updated policy here and update the "Last Updated" date at the bottom of this page.

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information. Your continued use of ApeHollow after any changes constitutes acceptance of the updated policy.

Last Updated: June 6, 2025